CANCELLATION AND REFUND POLICY

We understand that every space is different and that a single cancellation policy does not fit all Booking circumstances. That’s why we provide a spectrum of options so that Users/ Guests and Hosts can choose the policy that works best for their space and business. 

GUESTS INITIATED CANCELLATIONS:

• Cancellation and Refund Terms for Event Spaces

Applicable to bookings for parties, receptions, weddings, corporate gatherings, and other large scale events.

1. Full Refund 

If a Guest cancels a confirmed booking at least four (4) calendar months prior to the scheduled booking start time, they shall be entitled to a 100% refund of the booking amount, excluding any non-refundable service charges (if applicable). Refunds will be processed to the original payment method within 7–10 business days.

2 .Partial Refund 

If a Guest cancels a confirmed booking at least thirty (30) calendar days prior to the scheduled event start time but less than four months in advance, they shall be entitled to a 50% refund of the booking amount.

Any refundable components such as security deposits and cleaning fees will be returned in full, provided the space was not accessed or used.

3. No Refund – Cancellation 
If a Guest cancels a booking less than thirty (30) calendar days before the scheduled event start time, the booking shall be deemed non-refundable. This includes the base booking fee and any associated charges, excluding refundable deposits.

Security deposits and cleaning fees will still be refunded in full if the venue remains unused and no damage or cleaning is required.

• Cancellation and Refund Terms for Photo Studios & Podcast Studios

Applicable to bookings for editorial shoots, commercial productions, personal photography sessions, podcast recordings, and similar studio based activities.

1. Full Refund 

Guests who cancel a confirmed booking seven (7) calendar days or more before the scheduled booking start time shall be eligible for a 100% refund of the booking amount. This refund includes all base charges, excluding any non-refundable service fees (if applicable).

2. Partial Refund 

Guests who cancel a confirmed booking at least five (5) calendar days before the scheduled booking start time, but less than seven days in advance, shall be eligible for a 50% refund of the booking amount.

This partial refund reflects the operational costs and opportunity loss incurred by the Host due to short notice cancellations. Thus, Any refundable components such as security deposits or equipment rental fees will be returned in full, provided the studio was not accessed or used.

3. No Refund 

Guests who cancel a booking less than five (5) calendar days before the scheduled booking start time shall not be eligible for any refund. This includes the base booking fee and any associated charges, excluding refundable deposits.

Security deposits and cleaning fees, if applicable, will be refunded in full only if the studio remains unused and no damage or cleaning is required.

• Cancellation and Refund Terms for Dance Studios & Meeting Pods

Applicable to bookings for rehearsals, dance classes, movement workshops, corporate meetings, brainstorming sessions, and similar activities.

1. Full Refund 

Guests who cancel a confirmed booking ten (10) calendar days or more before the scheduled start time are entitled to a 100% refund of the booking fee.This includes all base charges, excluding any non-refundable platform service fees (if applicable).

2. Partial Refund 

Guests who cancel a confirmed booking between ten (10) and seven (7) calendar days before the scheduled start time are eligible for a 50% refund of the booking fee.

This partial refund accounts for the short notice and the limited opportunity for rebooking the space. Any refundable components such as security deposits or equipment rental fees will be returned in full, provided the studio or pod was not accessed or used.

3. No Refund 

Guests who cancel a booking less than seven (7) days before the scheduled start time will not be eligible for any refund. This includes the base booking fee and any associated charges, excluding refundable deposits.

Security deposits, if applicable, will be refunded in full only if the space remains unused and no damage or cleaning is required.

• Miscellaneous

1. Refund eligibility is strictly based on the time of cancellation relative to the scheduled booking start time.
2. Spottle reserves the right to modify this policy at its discretion, and any changes will be communicated via platform updates.
3. A Booking is only officially cancelled once the Guest has received confirmation of the cancellation from Spottle via website notification or email communication. Cancellation requests cannot be submitted through messages, phone calls, chats, or emails to Spottle.
4. Host Add-Ons (including food or beverage services) are subject to the same cancellation policy as the Space. Food and Beverage cancellations are subject to the cancellation policy set by the Host at the time of confirmation of the Add-On and any queries, suggestions, complaints shall be taken up with the Host directly, Spottle and its officials will not be liable for any disputes arising out of the Host Add-ons. 
5. For multiday and non-consecutive-day Bookings, the deadline for cancellation set forth in the applicable cancellation policy shall apply to Event start time for each day in which the Space is Booked.
6. The cancellation must be submitted through the Spottle platform (website)  and will be timestamped for verification.
7. This policy shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu

HOST OR VENDOR INITIATED CANCELLATIONS

“Vendor” (also referred to as “Host”) means any individual, company, partnership, or legal entity who registers on the Spottle Marketplace to list, offer, and make available one or more Venues for booking by Guest/users, in exchange for a fee. A Vendor may also provide additional ancillary services related to the Venue, including but not limited to equipment rental, staffing, cleaning, or catering, collectively referred to as Vendor Services.

Whereas, a “Guest” means any individual, company, partnership, or other legal entity who accesses the Spottle Marketplace for the purpose of browsing, booking, or using one or more Venues or Vendor Services listed by a Vendor. By initiating a booking, the Guest agrees to pay the Total Price, which includes the Venue price, Spottle’s service fee, applicable offline fees, taxes, payment gateway charges, and any other amounts disclosed during checkout. In the event that a Host or Vendor initiates the cancellation of a confirmed booking, the following terms shall apply:

1. Guest Refund Obligation

1. The Guest shall be entitled to a full refund, inclusive of all booking fees and applicable charges, regardless of the reason for cancellation. The Guest shall have the option to receive the refund in the original form of payment used at the time of booking. 
2. Refunds shall be processed within seven (7) to ten (10) business days from the date of cancellation confirmation.

• Liability for Losses

1. The Host or Vendor initiating the cancellation shall be held liable for any direct or consequential losses incurred by Spottle or the Guest as a result of the cancellation. This includes, but is not limited to, reputational damage, operational disruption, and loss of business opportunity.
2. All scheduled payouts associated with the cancelled booking shall be automatically voided and shall not be disbursed.

• Fines and Penalties

Spottle reserves the right to impose monetary fines on Hosts or Vendors who cancel confirmed bookings, except in cases where cancellation is due to verified force majeure or other exceptions explicitly recognized by Spottle. Spottle may, at its sole discretion:

• Deduct or debit such fines from any amounts otherwise payable to the Host or Vendor; or

• Issue an invoice for the fine amount, which shall be payable within seven (7) calendar days from the date of issuance.

• Right to Modify or Suspend Listings

Repeated or unjustified cancellations may result in temporary suspension or permanent removal of the Host’s or Vendor’s listing from the Spottle platform, without prior notice.

• Interpretation and Governing Documents

These cancellation provisions shall be read in conjunction with, and form an integral part of the Spottle Terms of Service and the Spottle Terms and Conditions applicable to all platform users and service providers. In the event of any conflict between this clause and the aforementioned documents, the interpretation most protective of Guest rights and platform integrity shall prevail.

Spottle Initiated Cancellations

Spottle may decide, in its sole discretion, that it is necessary or appropriate to cancel a confirmed Booking. Spottle may cancel a Booking at any time prior to the Event start time. When Spottle initiates a cancellation, any refunds or payouts will vary depending on the circumstances that prompted the cancellation. Neither Spottle nor any of the other parties to the cancelled Booking shall have any liability or obligation for any such Spottle initiated cancellations. The following are circumstances in which Spottle may initiate a cancellation:

• The removal of a Host or Space from the Platform prior to the Start Time;
• Any actual or potential illegal or unauthorized activity;
• Risk of harm or safety concerns;
• Any violations of the Spottle’s Privacy Policy, Terms of Service, Terms and Conditions.
• Any other reason as reasonably determined by Spottle

When it has been determined that a booking cannot proceed due to material misrepresentation, the Guest is not eligible for any refund for the cancelled booking and the cancellation policy at the time of the booking is null and void. Any subsequent booking attempts by the Guest or related or associated parties will also be cancelled without refund eligibility.